Update: Regular phone service has been restored, and normal phone numbers for E-911 and law enforcement are working normally.
All local law enforcement non-emergent phone Iines are currently down due to the previously reported AT&T outage affecting the E-911 system. This impact does not affect the ability of local law enforcement to dispatch officers. Officers are still patrolling and being dispatched as normal.
You may reach our local law enforcement departments’ dispatch at the following non-emergent numbers until regular service is restored:
- Smith County Sheriff’s Office, Gordonsville Police, and South Carthage Police: 615-489-9390 if their normal line of 615-735-2626 doesn’t connect
- Carthage Police Department: 615-489-7643 if their normal line of 615-735-2525 doesn’t connect
For emergency assistance in Smith County, please call 615-735-2121 from a landline until service is restored. You may also call 615-489-2570 from a cell phone.
The outage occurred after a large explosion that occurred this morning in Downtown Nashville. The outage includes TV, phone, and internet customers. AT&T tweeted that the service disruption was related to damage to one of its facilities from the blast. You can follow AT&T’s recovery efforts here.
We are aware and appreciate your patience. Service for some customers in Nashville & surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement & working as quickly as possible to restore service.
— AT&T Help (@ATTHelp) December 25, 2020
Law enforcement authorities believe the blast was an intentional explosion from a bomb detonated in an RV according to a statement from Metro Nashville.
This is developing and will be updated as needed.
