ALEXANDRIA, TN – Due to ongoing concerns about the Coronavirus, or COVID-19, DTC Communications is closing all of its business offices to the public effective March 19th, 2020.
Employees continue to work to serve the public, and drive through windows will remain open for communication purposes. Crews are still maintaining facilities, installing services, and making repairs. Payments may be made through the website (www.dtccom.net), online Bill Pay (https://billing.dtccom.net/EBPP/Login), at one of the payment deposit boxes at its business offices, or by check or card by calling 615-529-2955.
To Report any service issue, please call 615-683-4033. For all other inquiries call 615-529-2955.
“We are monitoring this evolving situation very closely, and we are following recommended practices as outlined by the Centers for Disease Control (CDC), World Health Organization (WHO), and the Tennessee Department of Health,” said Chris Townson, CEO of DTC Communications. “Our Board of Directors and team of dedicated employees are executing our emergency preparedness plan to ensure business continuity. We continue to seek, gather and understand all available information from reputable and relatable sources, as we make decisions in the collective best interests of our employees and customers.”
Townson also reiterated that DTC is not taking action out of fear, but out of preparedness and concern for the safety and health of DTC employees, and its members and customers. “We appreciate your understanding and support as we navigate this quickly changing situation with you. We are praying for safety and health for all. Thanks for allowing us to serve you.”
DTC Communications is a member owned telephone cooperative established in 1951. The cooperative supplies communication and entertainment products and services to residential and business customers primarily throughout Middle Tennessee.