Erie Insurance Ranks Highest in Insurance Customer Satisfaction for Sixth Consecutive Year
Carthage, TN – J.M. Insurance Agency, a leading independent agency, announced today that their key carrier partner Erie Insurance has earned the J.D. Power 2018 U.S. Insurance Shopping Study Award, ranking the highest among auto insurers in providing a satisfying purchase experience, with a score of 877 out of 1,000. This marks the sixth consecutive year Erie Insurance has ranked highest in the study, Auto-Owner Insurance ranks second (870).
“Our agency was founded on the partnership with Erie Insurance,” said Beau F. Massengille, President. “We’ve experienced tremendous growth with Erie. That growth can be contributed to sound products and services that Erie offers our clients. We are extremely proud of the Erie Insurance Group on earning this award for the sixth year in a row, but our agency is even more proud of our partnership.”
Now in its 12thyear, the U.S. Insurance Shopping Study measures auto insurance shopping, purchase behavior and purchase experience satisfaction among customers who recently purchased insurance. Satisfaction is measured in three factors (in order of importance): price, distribution channel and policy offerings.
The study is based on response from more that 15,000 shoppers who requested an auto insurance quote from at least one competitive insurer in the past nine months. This includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July, and October 2017 as well as in January 2018.
Founded in 2012, J.M. Insurance Agency is a leading independent agency who has made strong carrier partnerships to provide the very best protection and security to our clients. Learn more at jminsuranceagency.com or call (615) 588-1288.
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