UCEMC to resume normal billing, collection efforts in June; District lobbies set to reopen

June 2, 2020

Upper Cumberland Electric Membership Corporation quickly responded to COVID-19 concerns by closing all district office lobbies for the safety of members and employees. As the community now begins recovery, UCEMC will resume standard business practices while keeping the physical and economic well-being of members at the forefront.

• Monday, June 8, 2020 – District office lobbies in Carthage, Livingston, and Gainesboro will reopen. The Cookeville district office, damaged by the March tornado, will reopen in portable buildings at the site. All offices will practice social-distance guidelines.

UCEMC recognizes the significant economic fallout from the pandemic. During the crisis, service disconnections due to non-payment of bills was temporarily suspended; just one of the many steps taken to reduce stress on families and businesses in an uncertain time. The COVID-19 pandemic was unprecedented, causing record unemployment and financial challenges. However, these accounts will need to be made whole soon. UCEMC will immediately begin working with members who have missed payments or have a past due balance due to economic hardship.

• Monday, June 15, 2020 – UCEMC will resume disconnections for accounts with a past due balance unless payment arrangements are made in advance with UCEMC.

Payment solutions UCEMC can explore with members may include setting up a Pre-pay account, or arranging payments over a period of six months, depending on the amount in arrears. UCEMC members unable to pay their electric bill are urged to contact UCEMC as soon as possible to discuss making a payment or setting up a payment plan.

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